Buyer protection
100% Money-Back Guarantee
Your money is safe with Tech4Mates. If your order doesn't arrive, arrives damaged, or isn't as described — we'll refund you in full. No hassle, no long forms.
What's covered
If any of the following happen within 30 days of delivery, contact us and we'll make it right.
Order never arrives
If your package doesn't reach you, we refund the full order.
Arrives damaged
Broken, cracked, or unusable on arrival — we refund or replace.
Wrong item shipped
Received something different from what you ordered? Fully refunded.
Not as described
If the product doesn't match the listing, you're covered.
How refunds work
Reach out
Message us on WhatsApp or email within 30 days of delivery. Include your order number and a quick photo if the issue is visible.
Quick review
We review your case within 24 hours — no long forms, no runaround. A real person handles it.
Refund issued
Approved refunds are issued within 3–5 business days back to your original payment method.
Common questions
Is Tech4Mates a legitimate business?
Yes. We're a Hong Kong-based wholesale supplier of tech accessories, working with retailers and resellers worldwide. You can reach a real human on WhatsApp or email — usually within 24 hours.
What if my order doesn't arrive?
Every order ships with a tracking number. If tracking stalls or your package is confirmed lost, we refund you in full — no need to fight with the courier yourself.
How long do I have to claim?
You have 30 days from the day your order was delivered (or the expected delivery date, if it never arrived) to open a claim.
How long does a refund take?
Approved refunds are processed within 3–5 business days. Depending on your bank or card issuer, it may take a few more days to appear on your statement.
Need to make a claim?
Reach out — we'll take care of you.